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Are deliveries also made on holidays?
Deliveries never take place on national holidays, Saturdays and Sundays.Are shipments also made abroad?
Shipments are made to all countries in the European community. Shipping Costs will be automatically provided at checkout.
Are the products covered by warranty?
The jewelry is covered by a two-year Warranty from the date of shipment of the product for manufacturing defects. The Warranty consists of the purchase document. Our quality control experts reserve the right to analyze the item and check whether the product has manufacturing defects or has been accidentally damaged by the buyer.Can I delete my account ?
You can request cancellation by contacting our Customer Service Department via the contact form, as it is not possible to cancel it yourself. Remember to indicate the email provided at registration so that we can verify that it is a truthful request.Can I order personalized necklaces or bracelets?
Of course, there is the possibility of ordering necklaces and bracelets with names on the site, where this is required by the model specifications, at an additional cost of €7. However, remember that personalized products are not among the products guaranteed by our "Returns and Refunds" policy.Can I receive my jewelry at a different address than the billing address, such as my workplace?
You can request that your order be shipped to a different address than your billing address. Simply fill in the "shipping address" field the exact location where you would like to receive your order.Can I withdraw from a purchase at www.emodì.it ?
If you wish, you can withdraw from your purchase within 14 days from the date of receipt of the products purchased on the site. Remember that responsibility for loss or damage to the package remains with you. Products must not have been worn or used in any way and returned in the Emodì box with a copy of the order confirmation. For more information, please contact customer service.Forgotten password, how to do it?
If you have forgotten your password, click on the "forgot password" link and enter your e-mail address. We will immediately send you the email to create a new one.I received the order, but the item is not to my liking or is defective. Can I ask for a replacement of the goods or a refund of the amount paid?
You have the right to withdraw within the 14-day period starting from the date of delivery of the products. The exercise of the right of withdrawal, in order to receive a refund, involves compliance with certain conditions:- Products must not have been used, modified or customized;
- Product boxes should show no signs of wear, abrasions or scratches;
- The product must be accompanied by a copy of the order confirmation.